The Tollhouse and garden at Avoncroft Museum, Worcestershire, UK, summer 2020

We’re open and can’t wait to see you!

You will see a few changes when you visit.

Keeping our visitors, staff and volunteers safe is always our main priority so please be assured that we’re following all government advice relating to Covid-19 and putting a variety of measures in place.

We have now opened our shop, grounds, most of our historic buildings and our Tea Room for you to enjoy on three days, Wednesdays, Saturdays and Sundays – but we hope further week days and more of our historic buildings can also return very soon.

 

Our Tea Room is now open!

Grab a tea, coffee and soft drinks as well as cakes and snacks for you to enjoy in our grounds. We can’t offer you a seat inside at the moment but we have plenty of benches and places to sit and relax outside.

 

We’re limiting the number of people who can visit on any one day and spacing out when they arrive. We have introduced a new booking system to manage this, so everyone, whether you’re an Avoncroft Museum member or not, must book in advance for the day and time you wish to visit. You can currently book tickets for up to 2 weeks ahead.

 

Booking your visit

Please book your timed admission tickets in advance online, including any children under 5.

You will need to show your timed ticket confirmation when you arrive.

Visit our tickets page to book!

 

Members – you need to book your visit in advance too

Please choose the members option to book your timed admission on our tickets page.

You will need to show your membership card and timed ticket confirmation when you arrive.

You can also pay for additional members of your household who are visiting with you when you arrive, if they are not covered by your membership.

If your membership has expired whilst we have been closed you can renew online.  We will issue new membership cards as soon as possible following your renewal, but they might be delayed at the moment. We will aim to have them ready for you to pick up on your next visit.

 

Tickets previously bought online

If you previously bought a ticket online and have not used it, they’re still valid for 12 months from date of purchase, but at the moment you do need to book timed entry for the day you intend to visit, visit our tickets page and choose the pre-booked ticket option.

You will need to bring your original ticket and timed ticket confirmation.

You can also pay for additional members of your household who are visiting with you when you arrive if they are not covered by your previously bought tickets.

 

What can I expect when I visit?

  • You’ll be asked to stay 2 metres away from other individuals and households in queues, in the shop and when you are exploring our grounds and gardens
  • There will be protective screens and more cleaning in the Shop
  • A one-way system has been introduced around parts of our site and our events programme has been cancelled until it is safe to hold events again.
  • Hand sanitizer units will be placed at a number of locations around Museum for you to use
  • You can now see inside or go into all of our historic buildings, one household at a time
  • New signage will help you understand the changes regarding social distancing and remind you how you can help to stay safe
  • There will be more cleaning of all of our toilet facilities and they will operate on a one household at a time policy
  • Our Tea Room is now open for tea, coffee and soft drinks, as well as cakes and snacks, all to takeaway, and you can also buy cold drinks and ice-creams from our Shop
  • Unfortunately we can’t offer mobility scooters or wheelchairs to borrow at the moment. You’re welcome to bring your own mobility scooter or wheelchair as usual.
  • Dogs are still welcome to visit, please keep them on a lead as usual

Whilst this information is correct at the time of writing, the situation and guidance may change. We will do our best to keep this up-to-date but sometimes that may not be possible.

 

How you can help

Whilst we have done everything we can to keep you, our staff and our volunteers safe we do ask that you follow some simple measures to help us keep everyone safe.

  • Do not attend if you or any of your household show symptoms of Covid-19
  • Visitors are required to wear face-coverings whilst in our Shop, Tea Room and encouraged to wear them in other enclosed spaces
  • Please follow social distancing rules around the Museum and be considerate of other visitors, our volunteers and staff. Give way to others exiting enclosed spaces
  • Please follow our one-way routes as much as possible during your visit
  • Don’t go into areas or buildings marked ‘closed’ or ‘staff only’
  • Please wash your hands regularly using our toilet facilities and hand sanitizer points